| Number
of Customers
A&B Courier has over 4000
active customers all from varying types of business.
Vehicle
Types
A&B Courier has a fleet of
cars, hatchbacks, and vans, including cube vans and
straight trucks servicing our customers on a daily basis.
Other vehicles are available through our expansive network
of associates.
Price
Quotes
You will automatically receive a price quote when placing
orders for pick up or delivery.
Control
Numbers
Each order is automatically assigned
a control number which is used to track your shipment.
Courtesy
Calls
The A&B Sales team regularly
makes courtesy calls to keep in touch with our valued
customers.
Specialized
Customer Requirements
Specialized or specific arrangements
required by our customers on a regular basis can be
handled efficiently by the computer by flagging the
account with special instructions that will appear on
each order.
Area
of Service
A&B Courier offers world wide service for all
overnight services.
A&B Courier offers Messenger service throughout
Greater Metro Toronto. All areas outside of Southern
Ontario are offered on a per kilometre basis.
Hours
of Operation
Customer service representatives
are available from 8:00 a.m. to 5:30 p.m. EST, Monday
to Friday excluding holidays.
Drop
off Hours
Pick up and drop off hours are from 7:15 a.m. to 6:30
p.m. EST Monday to Friday excluding holidays.
Holiday
Schedule
New Year’s Day
Family Day
Good Friday
Victoria Day
Canada Day
Civic Holiday
Labour Day
Thanksgiving
Christmas Day
Boxing Day
Cut
off times for Messenger Deliveries
| SAMEDAY |
1:00
p.m. |
| RUSH
|
2:30
p.m. |
| DIRECT |
4:00
p.m. |
| Double
Direct Service is available after 4:00 p.m. |
Filling
out a waybill
Information needed to complete
an A&B Courier waybill
| A
|
• |
Service type |
| B |
• |
Complete
address of pick up location with the shippers signature |
| C |
• |
Complete
address of destination location |
| D |
•
|
Date |
| E |
•
|
Customer
account number the shipment is to be billed to |
| F |
•
|
Control
number given by the CSR when the order was placed |
| G |
•
|
Reference
number only if the customer requires their file
or P.O. number to appear |
| H |
•
|
No
signature required box is to be initialled if the
parcel can be
delivered without obtaining a signature |
| I |
•
|
Insurance
if required |
| J |
•
|
Description
of delivery package |
| K |
•
|
Any
special information that the A&B delivery driver
may need |
| L |
•
|
Number
of pieces being shipped |
| M |
•
|
Weight
of total shipment |
| N |
•
|
Prepaid
to be checked if the shipper is paying / Collect
to be checked if consignee is paying |
| O |
•
|
Collect
to be checked off if consignee is paying |
|
